FAQs

Orders & shipping

When will my order arrive?
Orders are processed and dispatched after confirmation and are typically delivered within 4–5 business days of dispatch. Tracking details are shared with you once your order ships. See our Shipping Policy.

How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account to see your orders. You can also write to us with your order number.

Can I cancel my order?
Contact us as soon as possible. Orders that have not yet been dispatched can be cancelled and refunded to the original payment method.

Returns & replacements

What if my order arrives damaged?
Contact us within 48 hours of delivery with your order number, photos and a continuous unboxing video that starts from the sealed package. Once the NIVVAAS team approves your request, we will send a replacement, or a refund if a replacement is not available.

Can I return an item if I change my mind?
We accept returns only for damaged, defective or wrong items. Please read our Refund & Return Policy for details.

Why does my piece look slightly different from the photos?
Many NIVVAAS pieces are handcrafted, so small variations in colour, finish, texture and hammer marks are natural. They make each piece unique and are not defects.

Gifting

Do you offer bulk or corporate gifting?
Yes. Write to info@nivvaas.com with the pieces, quantities and delivery date you have in mind, and we will get back to you.

Care

How do I look after my NIVVAAS pieces?
See our Care Guide for cleaning and storage tips for brass, silver-plated, enamel, glass and marble pieces.

Still have a question?

Email info@nivvaas.com or call / WhatsApp +91 70830 51521.